Peak Property Performance®.
The strategy playbook for CRE owners who refuse to rent their decisions from their vendors.
By Bill Douglas and Drew Hall, with Ryan R. Goble. Forewords by Dorit Fischer (NAI Shames Makovsky) and Zain Jaffer (Blue Field Capital). Published by Fast Company Press.
“Control of data and digital directly impacts NOI — creating immediate returns and competitive advantages. Bill's insights aren't theoretical — they're the blueprint for a significant edge in asset valuation and performance.”
Thomas Noonan, Lead Director, Intercontinental Exchange (ICE)
“Digital infrastructure separates market leaders from the competition. This book delivers the strategic framework and tactical guidance needed to implement a successful digital transformation.”
Fred Schreiber, Executive Vice President and COO, AMLI Residential
“Digital infrastructure isn't just about efficiency — it's about transforming the tenant experience.”
Wyn Channer, Senior Managing Director, JLL
“Whether you're managing a single property or overseeing a vast portfolio, this book offers the roadmap to transform your real estate operation from average to exceptional.”
Zain Jaffer, Foreword 2 · Blue Field Capital & Zain Ventures Family Office
“As a developer, general contractor, and operator of 4,000+ units, I know the challenges of implementing new technology across a portfolio. This book cuts through the hype to deliver a practical digital infrastructure framework that drives NOI.”
Joe Fielden Jr. · President, Neyland Apartment Associates · 4,000+ unit operator
“One of the real estate industry's greatest arbitrages is digital infrastructure. These strategies allow you to see buildings as data-driven assets — generating higher yields and establishing sovereignty over your data.”
Kevin Choquette · Founder, Fident Capital · CRE Capital Markets
Available everywhere books are sold.
Five major retailers carry it. Bulk orders go through Porchlight.
Available on leading audiobook platforms.
Stream or download wherever you listen.
Published by Fast Company PressThe book imprint of Fast Company, dedicated to ideas, research, and frameworks that shape how leaders build the future of business.
What's in the book.
The 5C™ Framework
A complete strategic playbook — Clarify, Connect, Collect, Coordinate, Control — that takes property data from fragmented to compounding.
Implementation Patterns
What works. What fails. What changes when your portfolio scales past five buildings.
Tools You Can Use
Worksheets, audit templates, and decision frameworks an operating team will actually use — not file away.
The Operator Voice
Written by operators. For operators. Zero academic theory.
AI Readiness Grounded in Reality
What it actually takes to make a portfolio AI-ready. Spoiler: governance comes before models.
A Playbook, Not a Pitch
Vendor- and platform-agnostic. The Framework outlives any one technology choice.
“This isn't merely a technology book. It's a business strategy guide that happens to leverage data, digital, and technology as its primary tools.”
Dorit Fischer wrote the foreword. She’s a Partner at NAI Shames Makovsky.
Three ways in.
Whether you're scouting, training camp, or game time — there's a way to start today.